MFC Group is a global supplier of bespoke furniture, working with retailers across various markets. MFC has built a strong reputation for delivering high-quality, custom-made furniture that meets the unique needs of their clients. For over five years, they have used Qarma, which has become fully integrated into their operations and a natural part of the team's QC processes.
For Wayne Kelly, Managing Director of MFC Group, quality is more than just a requirement—it’s the foundation of the company’s reputation. With decades of experience in retail before moving to the manufacturing side eight years ago, he understands the importance of maintaining and setting quality standards.
"Quality is absolutely key to us, and our reputation depends on it," says Wayne. "That’s why we use Qarma throughout the entire process—from the initial sample inspection in product development all the way through to the final pre-shipment inspection. It ensures that we maintain the highest standards at every stage."
Moving from reactive to proactive quality control (QC)
Before implementing Qarma, MFC Group’s quality control approach was described as reactive. Every customer had their own set of quality requirements, making it challenging to maintain consistency across different projects. While meeting individual customer needs was important, MFC realized they needed to define their own quality standards and take full control of the process.
"It was clear that we needed a system where MFC set the standards, rather than adapting to each customer’s individual approach," Wayne explains. "That’s where Qarma came in. Partnering with them allowed us to establish a structured, consistent quality control process that put us in charge."
Consistency and credibility in QC
Since integrating Qarma into their QC flow, MFC Group has seen a significant shift in their approach to quality management. The goal was not just to improve internal processes, but also to provide credibility with their customers. The transparency and structured reporting Qarma offers have been so effective that some of MFC’s customers have adopted the system themselves.
"The process has been really encouraging," Wayne says. "Our customers appreciate the system, and some have even integrated it into their own operations. It gives us credibility and shows that we’re serious about quality."
More than anything, consistency has been the biggest benefit. Every product follows the same structured inspection process, regardless of whether it’s a small indoor item or a large outdoor piece.
"The best feature is consistency! Knowing that every time we inspect a product, it’s documented in the same format with the same level of detail," says Wayne. "That’s what quality is all about—detail!"
With Qarma, MFC Group can confidently guarantee their quality standards, ensuring that every product meets the same level of excellence.
Smarter decisions with better data
With Qarma, MFC Group now has access to valuable data that helps them continuously refine their quality processes. One of the most essential impacts has been the reduction of issues in pre-shipment inspections, ensuring that products meet the required standards before they leave the warehouse. As a result, shipping accuracy has significantly improved, with stock now ready at over 97% accuracy, strengthens reliability with customers.
The ability to turn findings into actions by tracking and learning from small defects has also strengthened the approach to quality. Their QC flow encourages the team to report even minor defects, allowing MFC to address issues before they become bigger problems.
Beyond QC, Qarma has become their tool for decision making and operational efficiency. The management team can easily review inspection results, identify patterns, and determine adjustments in production and QC. Wayne elaborates;
"Sometimes, issues are fixable," Wayne explains. "By documenting everything properly, we can learn from defects and improve our process. The data we get from Qarma is simple to use and incredibly valuable for management reviews."
A stronger, more transparent quality process
By using Qarma, MFC Group has transformed its approach to quality. No longer adapting to different customer standards, the company now leads the process with its own structured system. This shift has brought greater transparency, stronger customer relationships, and a more consistent approach to quality.
A final recommendation from Wayne; Keep your mind on the finished product that the end-consumer uses and make sure you are confident that they will be happy with that.